1. Controller and contact

Vend24 is responsible for the personal data processed through this website and our customer communications. If you have questions about this policy or want to exercise your rights, contact us at kontakt@vend24.se.

2. Personal data we collect

We may collect contact details such as name, email address, phone number, company name, location, information you include in forms or messages, and basic technical information such as browser, device, IP address, and website usage data.

3. Why we process data

We use personal data to answer enquiries, prepare proposals, provide and improve our services, manage customer relationships, operate and secure the website, comply with legal obligations, and send relevant communication when you have requested it or where we have a legitimate interest.

4. Legal bases

Depending on the context, we process data based on consent, performance of a contract or pre-contractual steps, legal obligations, and legitimate interests such as responding to requests, maintaining security, and developing our services.

5. Processors and sharing

We only share personal data when necessary, for example with trusted service providers that help us host the website, handle forms, email, analytics, business administration, or customer support. These providers may only process data under our instructions and must protect it appropriately.

6. International transfers

If personal data is transferred outside the EU/EEA, we use appropriate safeguards such as adequacy decisions, standard contractual clauses, or equivalent measures required by GDPR.

7. Retention

We keep personal data only for as long as needed for the purpose it was collected, including to respond to enquiries, fulfil agreements, meet accounting or legal requirements, resolve disputes, and protect our legitimate interests.

8. Your GDPR rights

Our website only uses essential cookies required for basic functionality and does not currently use any tracking or analytics tools that require consent. If this changes in the future, we will update this policy and inform visitors in accordance with applicable law.

9. Cookies and analytics

The website may use cookies or similar technologies for essential functionality, performance, security, and analytics. Where required, we ask for consent before using non-essential cookies.

10. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

11. Children

Our services and website are not directed to children, and we do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy when our processing changes or when legal requirements change. The latest version will always be available on this page.